Cleopatra

The Giclèe Fine Art Prints are handled with love and care using gloves in order there are no marks on the print surface. Smaller works, depending on where the destination is, are placed in a strong cardboard envelope designed specially for artwork. A card backing is inside to ensure there is no damage in transition.

Larger works are overlaid with between paper and tissue paper and rolled to ensure there are no scratches or folds, then placed in a robust cardboard tube and sealed on each end securely after placing bubble wrap on each end to stop the artwork moving inside. Inside will also be your authenticity certificate of the limited edition Fine Art Print.

Once your bespoke Giclèe Fine Art Print has been produced, sealed and shipped efficiently within 24H - 48H from one of the Print Studios based in London or Germany, depending on the desired destination, you can expect to receive your package within 1 week for UK & EU and over 1 week for the Rest of the World. During busy times like Christmas holidays, strikes or unexpected delays, delivery can take longer than 2 weeks which sometimes happens.

You shall receive a confirmation email with tracking details of shipment once your order has been shipped.

Print Studios in London, UK or Dusseldorf, Germany are closed for business on weekends & bank holidays. Please note when ordered on a Friday, a weekend or bank holiday it will not be produced or sent out for shipment until the following week or next business working day.

UK & Republic of Ireland 

Giclèe Fine Art Prints for the UK & Republic of Ireland will be produced and shipped from the Print Studio in London, UK.

Royal Mail Tracked 24H will be used for the shipping service, expect up to 1 week for delivery.

EU & Rest of World

Giclèe Fine Art Prints for the EU & Rest of World will be produced and shipped from the Print Studio in Dusseldorf, Germany.Deutsche post signed service is used for the shipping service, expect over 1 week depending on your location.

There will be no import charges for UK or EU customers.

For the Rest of the World there may be taxes or charges.

Can I cancel my order for a refund?

If the order has not been fulfilled and posted out, Yes a refund can be issued for the full amount of the Limited Edition Giclèe art print plus postage.

Please bear in mind due to the Limited Edition Giclèe art prints being bespoke, as soon as the order is received in the studio they begin to produce and dispatch within 24h - 48h. However if the studio hasn’t begun the production already there could be a possibility to cancel the order. Please click on the following link - can we try to cancel my order please, as soon as possible.

However if you would like to exercise your customer rights you can do so under the distance selling regulation, not longer than 3 working days. There will be a refund for the Limited Edition Giclèe art print only, not the postage fee.

Please contact me with a reason to why you are cancelling or requesting a refund, exchange and add your order number and date of purchase etc before you send it back.

For a straight send back the address is :-

Jill McBride LTD

20 - 22 Wenlock Road,

London

N1 7GU

For more information on Returns and Refunds click Here